Frequently Asked Questions

1. Why have I not heard about you? I’ve always assumed that the local beauty shop is my only source for hair care and grooming?
   
   We have maintained a fairly low profile, though we’ve been successfully in business for more than ten years. We currently service nearly 300 facilities, and many have become customers as a result of referrals from existing customers.
    

2. Why should I use your company v. the local beautician?
   
   We will recruit a beautician from your community, and in reality they will be local. You will therefore have the best of both worlds; a local beautician supported by a company specializing in hair care to residents in assisted living facilities , retirement communities, as well as nursing homes. In addition, we have Material Safety Data sheets for the products we use, $1,000,000 of professional liability insurance, written infection control procedures, substitutes when the regular person is not available, and a local manager to speak with when there is an issue or concern. Many times these benefits are not available from your local beautician. All local beauticians are trained in how to do hair in a salon setting but none have been trained as to how to work in a facility such as yours, or properly respond to residents with ALZ or dementia. We orient the beauticians so they can work more effectively in your facility.
    

3. You sound expensive, how do you set your prices?
   
   We do not have a fixed pricing policy. Most times we work with the prices already in place. For new facilities we survey other facilities/or salons in the area, and set our prices slightly below our survey results.
    

4. Where do you find your beauticians?
   
   Many times we use one of our existing stylists. Most of our beauticians presently work for us a few days a week and are looking for more work. If we cannot place someone from within, we will advertise in your local paper.
    

5. A corporate approach to hair care and grooming seems so impersonal, is it?
   
   The relationship between the stylist, your residents and staff is what is important. Our corporate approach is quite cosmetic. We are available when needed. Our stylists interface with your staff and residents without intervention from us unless we are asked to assist.
    

6. How do you determine how to staff our facility?
   
   Our stylists can do on average between 10 and 15 residents’ daily. An analysis of existing services is performed or a survey is undertaken to ascertain who wants what done and how often. Based upon this analysis days are assigned. It is always the same stylist on the same days of the week so your residents can develop a working relationship with them, be comfortable and not undergo change. We are available to work one day a week or up to six days depending on your needs and desires.
    

7. What does your service cost us?
   
   Absolutely nothing, and in fact you can earn money.
    

8. Will I have the opportunity to approve the stylist selected for my facility?
   
   Yes, after we have screened the applicants and made our selection, we will arrange for a meeting with someone at your facility to be sure you are comfortable with our selection.
    

9. I am happy with my present beautician, but like your program. Are you able to have my stylist work for you?
   
   With your permission we will meet with your stylist to discuss our program. We provide the stylist with a commission, pay them every week, have professional liability insurance, and supplies are provided as part of their commission structure.
    

10. What type of agreement do you require we sign?
    
    We have a simple independent contractor agreement that describes our responsibilities as well as yours. The contract automatically renews annually but can be terminated with relatively short written notice by either party at any time.

MORE THAN 300 FACILITIES SERVED NATIONWIDE
More than ten years of experience

CALL 1-800-642-1210
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